PRE-COURSE INFORMATION
Thank you for choosing the RETAIL INDUCTION ONLINE TRAINING COURSE
This online course is a very cost effective and time efficient way to complete mandatory industry induction training.
In the busy Retail environment it is often difficult to find the time to thoroughly learn the retail rules and regulations and the acceptable standards required of a Retail employee. This online course can be done at leisure and at a time convenient to the employee. By ensuring staff understand your workplace, its standards, policies and retail regulations, your business can provide a higher standard of service and product to satisfy retail customers.
PROGRAM DESCRIPTION
The purpose of this program is to provide you with the knowledge and skills required to work effectively in a retail environment. It involves developing retail industry knowledge, delivering customer service, acting responsibly and in a non-discriminatory manner, maintaining personal hygiene and presentation, housekeeping and following routine instructions.
This unit may apply to all service personnel. It requires the team member to demonstrate an understanding of workplace policies and legislation regarding work availability and rosters, work duties, and relevant awards or agreements. Demonstrated understanding of workplace culture, inclusive behaviour, effective management of personal presentation, hygiene, and time; and the need to efficiently prioritise and complete tasks under instruction are also covered.
ENTRY REQUIREMENTS
There are no entry requirements for this program; however to complete the checklists and knowledge checks you will need to work with your supervisor/manager.
CAREER OPPORTUNITIES
Hospitality and Retail - supermarkets, convenience stores, grocers, delicatessens, restaurants, hotels, take-away & cafes, catering for private functions, regular markets and stalls.
ACCESSING THE PROGRAM
In order to complete this course you must have access to a current email address upon commencement, as well as access to the following software and hardware:
o PC with sound output
o Internet Explorer 7 or equivalent
o Microsoft Word
o Microsoft Outlook or another email program.
o Flash 7 player or later
N.B. Users that are operating on Dial-up connections should expect delays in loading of the program based on the bandwidth provided by your service provider.
o Acrobat Reader
PROGRAM AWARD
Statement of Completion: Please allow up to 21 days after completion for processing and postage of results / award.
Cost Full Rate: $195.00
COURSE COMPLETION TIMEFRAMES
This program is designed to be completed within 14 days of enrolment. Should you have trouble completing the program in that timeframe please contact the NRA.
REGISTER ONLINE
To register for this program please go to www.nra.net.au and follow the links to online learning.
Once you have completed the ONLINE enrolment form you will be sent an email with a link to complete the following online documents before commencing your training.
These processes will only take approximately 5 minutes to complete.
" Payment is to be made online and received prior to issuance of user name and password.
The above processes must be completed and payment received by NRA prior to issuing of User Log in details. Please be aware that your bank may take up to three working days to process your payment to NRA.
Once payment is received by NRA (not processed), you will then be forwarded a link to the Training page and your user name and password so that you may commence training.
If you have any problems please contact NRA 1800 738 245 or 3251 3000.
REFUND POLICY
Refunds will only be granted through use of the Refund Application Process and in the following circumstances:
o if the Program/ course paid for is not made available to the client / student; a full refund will be granted.
o if the client / student is unable to and has not commenced the program / course in due course: 95% of course price will be refunded with 5% retained for administrative costs
Refunds will not be granted if:
o the client / student commences the program/ course and does not complete
o the client / student completes the program / course but does not submit the require evidence or is deemed 'not yet competent' after reasonable assistance and support.
Students/clients are welcome to inquire about refund availability, and to request a Refund Application Form.
The Refund Application Form must be completed and submitted to the NRA for assessment. More detail is available in the form.